iServiceX is a specialist consulting firm focused on helping our clients manage complexity and implement strategic change initiatives to improve performance. The primary challenge today for executives is complexity. Complexity in strategy, structure, processes, technologies, products (design elements, SKUs, etc.), projects, supply chains, geographies, data, customer preferences, regulatory regimes, and business interdependencies affect ability to learn, innovate, evolve, adapt, and perform.
Over time, complex organizations tend toward chaos and poor performance. Managing complexity in business organizations must therefore become a core competency of top executives and management.
iServiceX uses deep expertise in complexity science and system dynamics to help clients identify key drivers of complexity. Based on our experience, complexity in organizations is the result of human actions, and our solutions to reduce it addresses human agency.
By managing complexity, we help our clients innovate faster, improve financial and operational performance, gain organizational agility and respond better to market dynamics, technology evolution and regulatory regimes.
We aim to deliver results greater than what our clients can achieve without us.
Our mission is to be a value-added partner to our clients.
We value people and results. We are a trusted advisor to our clients. We are masters in what we do.
Technology Advantage: Advanced Predictive Analytics, Complexity & Systems Modeling, ROSI® and TradeDynamo™
We deploy our proprietary technologies to help clients to identify business opportunities and improve business performance. We focus on the application of digital technologies to improve business decision making, asset allocation, product design, operations and processes, customer service and human capital management.
We bring deep expertise and experience to help our clients identify business opportunities and design solutions to improve performance.
Some of the departments just did not believe the savings were there and were not interested in participating in the initiative. iServiceX’s experience in change management was the key to bringing the doubters on board. We built the business case and achieved $5.8 million in annual savings
Chief Administrative Officer, Certegy
Vice President, Procurement, United Parcel Service.
CEO Blue Cross Blue Shield Nebraska.
Hiring iServiceX was not a difficult decision. We did our homework by talking to iServiceX’s previous clients on specific performance, cultural and relationship success factors that were important to RailAmerica and the success of the PIP (performance improvement project) initiative. We made the right choice. iServiceX professionals helped us redefine the role of our corporate center and consolidated 45 railroads into three strategic business units with clearly established business strategies, organization structure and performance objectives. Working together with our people, iServiceX redesigned our core business processes and helped lower our cost structure. The key to the successful completion of the PIP initiative can be attributed to iServiceX’s ability to engage and mobilize our organization and get our people to own the initiative, and be held accountable for the results.
President & Chief Administrative Officer RailAmerica, Inc.
Our Communications Clients (Content & Media, Telecommunications, and Wireless) must change to take advantage of emergent technologies, changing customer needs and new competitive landscapes shaped by innovations in computing, the internet, social media and regulatory changes. iServiceX professionals have helped communications clients navigate this dynamic environment with a combination of proven strategic, operational and technology capabilities. Whether the goal is revenue growth, cost reduction, technology innovation or building a sustainable organization, iServiceX works along side clients to deliver results and build core capabilities. Working in partnership with clients, our professionals deliver results through relentless focus on implementation, change management, program delivery, and knowledge transfer.
Learn how iServiceX can help you realize full potential through growth strategy development, new product innovation and development, operations strategy, strategic sourcing, customer relationship management, and organizational effectiveess.
Our Consumer Business Clients (Retail, Wholesale, Distribution, and Food & Beverage) have chosen iServiceX to develop strategies to grow reveues, reduce costs and improve margins. iServiceX professionals work in partnership with client staff to transform their organizations, improve processes and reduce cost.
If you are looking for a consulting firm to help your organization improve performance, contact our Consumer Business Group.
iServiceX brings deep expertise and experience in solving complex issues in the Energy (Oil, Gas and Utilities) value chain from Upstream to Downstream operations. We work with clients to achieve exploration and production effectiveness as well as transform refining and transportation to improve efficiency, productivity, quality, yeild and reduce costs.
Our Financial Services Group focuses on helping financial institutions clients address the most challenging and complex issues in consumer/retail banking, commercial banking, wholesale banking, mortgage banking, private equity, capital markets, insurance, investment management, broker/dealer and real estate. Whether the issue is FinTech strategy development, customer acquisition strategy development, customer relationship management, back-office operations effectiveness, due diligence evaluation, mergers and acquisition integration or organization agility, clients consistently select iServiceX as their consulting partner.
Our Healthcare Group focuses on helping clients across the healthcare industry – from payers to providers, policymakers, and pharma and device manufacturers – to keep abreast of rapid changes in the industry and the regulatory regime. iServiceX consultants help healthcare organizations innovate and adapt to changing consumer needs, market dynamics and regulatory requirements. We use predictive analytics solutions to help clients develop and implement innovative strategies to achieve corporate objectives, including delivering quality healthcare customers can afford, managing the quality and total costs of care delivery, streamlining business structures to achieve agility, and enabling the business with the right processes and technologies. With many years of consulting experience in the healthcare industry, we have the proven ability to identify and solve strategic, technical, organizational and operational challenges faced by healthacre organizations.
Innovation and new product development are the core services we provide to our Life Sciences clients. We focus on reducing complexity in the value chain between research, development, design, productization and commercialization of new products and services.
When clients need help in developing manufacturing and operations strategy, they select iServiceX. Our Manufacturing and Operations Group have helped clients across many industries to make and execute critical decisions on product design, where and when to manufacture products around the world, and how to get the products to their customers in a timely manner. We bring deep expertise in design thinking, offshore and inshore manufacturing effectiveness, quality management, strategic sourcing, operations integration, supply chain process management, and cost effectiveness.
Our Technology Practice Group helps clients to identify and deploy appropriate technologies to improve business performance. We focus on the application of digital technologies to improve business decision making, asset allocation, product design, operations and processes, customer service and human capital management.
Our Transportation Group helps clients source, select and manage modes of transportation to ensure that inbound and outbound logistics are efficient and cost-effective. We deploy a broad set of technologies, including strategic sourcing tools, supply chain integration solutions and advanced predictive analytics solution to manage the flow of material, products and information across business units, markets and geographies.