Performance Management

iServiceX understands that the monitoring and reporting of information generates decisions of division-level managers and are often different from those of senior executives. We therefore design, develop and implement “action” dashboards-ones focusing on process, people and on results-and carefully define the strategic objectives of each.

Using a Balanced Scorecard approach, we help you translate overall performance objectives into specific metrics, many of which may already be tracked routinely within an organization. Accurately pinpointing and modeling the links between these elements ensures that the performance-monitoring systems developed will be as effective as possible.

Performance Management Process Design

iServiceX can assist you in the design, development and implementation of appropriate performance management processes to support effective development and deployment of your individuals and leaders. The objectives of these services include:

• Understanding of current business and performance strategy
• Assessment of organization structure, performance measures and alignment
• Business and employee goal alignment plan
• Communication and implementation of performance management strategy and process

Metrics Design and Implementation

We can help you strategically align organizational and individual goals while designing effective metrics and monitoring systems and processes to ensure successful implementation. The objectives of these services include:

• Clear scope for the breadth and depth of measure to be adopted
• Determine performance measures
• Establish measurement systems and monitoring process
• Refine scorecard

Performance Management Technology Implementation

We can also help you establish a performance management infrastructure, including performance measurement platforms, electronic performance support systems and organization-wide monitoring systems (i.e., dashboards) and processes. The objectives of these services include:

• Selection process and project planning
• Detailed requirements and evaluation criteria definition
• Product lists and recommendations
• Train-the-trainer materials and presentation