“Some of the
departments just did not believe the savings were there
and were not interested in participating in the initiative. iServiceX’s
experience in change management was the key to bringing
the doubters on board. We built the business case
and achieved $5.8 million in annual savings.”
– Fred
Smith, Chief
Administrative Officer, Certegy
“iServiceX manages some of
our indirect commodity sourcing very efficiently and
cost effectively, allowing us to focus on strategic relationships
and supply risk mitigation.”
- James Mallard, Vice
President, Procurement, United Parcel Service.
“Working with one of the big IT consulting
firms, we were faced with spending $10 million and
writing thousands of lines of software code in order
to comply with new government regulations. Looking
for a second opinion, I brought in iServiceX to analyze
the proposition. The iServiceX assessment recommended
process improvements, organizational realignment,
and performance management. With this new focus on
process, operations, and organizational effectiveness,
and iServiceX to provide the planning and implementation
support, we completed the project on time and avoided
spending $10 million on codes and systems.”
– Steve
Martin, CEO Blue Cross
Blue Shield Nebraska.
“Hiring iServiceX was not a difficult decision. We did our homework by talking to iServiceX’s previous clients on specific performance, cultural and relationship success factors that were important to RailAmerica and the success of the PIP (performance improvement project) initiative. We made the right choice. iServiceX professionals helped us redefine the role of our corporate center and consolidated 45 railroads into three strategic business units with clearly established business strategies, organization structure and performance objectives. Working together with our people, iServiceX redesigned our core business processes and helped lower our cost structure. The key to the successful completion of the PIP initiative can be attributed to iServiceX’s ability to engage and mobilize our organization and get our people to own the initiative, and be held accountable for the results.”
– Don Redfearn, President & Chief Administrative Officer
RailAmerica, Inc.
|
