Offshore Software Contract Management

Situation:

When a health insurance company needed to develop customer interaction software, it engaged iServiceX

What we did:

iServiceX identified a cost effective offshore development company and managed the end-to-end development and deployment of the software in a timely manner.

Results:

The resulting enrollment and customer service management integration produced a solution that was 50% of the cost of any off-the-shelf application solution and required 33% less time to develop. The management of on-shore/off-shore development work is now a core competency within this organization and will prove to be a competitive advantage to implement additional technology enabled solutions as their business and policyholders require.