Procurement Organization Effectiveness

Situation:

When one of the premiere national banks needed strategic insight on leveraging the $1.6 billion spent annually by its network of branches and subsidiaries, the management selected iServiceX.

What we did:

iServiceX developed a compelling case for change, designed the required change management tactics to gain stakeholder support for the program, and recommended the processes, policies, behavior model, metrics, and technology requirements.

Results:

By blending the indirect category solution with the business services solutions this organization has developed an integrated strategic sourcing team that is comprised of individuals from procurement, branches, departments and executive management.
The goal of achieving pre-announced cost initiative targets are ahead of plan and the supporting technology has been implemented to continue to manage down these costs in the future.